Emma van Gelder is a PhD student at the Erasmus University Rotterdam, working within the ERC project 'Building EU Civil Justice'. Her research focuses on online dispute resolution as an option for consumer redress within the EU. During her time at the ACT she has been focusing on the Dutch landscape of consumer redress through consumer ADR/ODR schemes and the implementation of the ADR Directive 2013/11 and the ODR Regulation 524/2013 in the Netherlands.